DELIVERY, PAYMENT, RETURN AND CANCELLATION TERMS

Payment methods

We accept the following payment methods:

• Online bank payments
• Payment cards (Visa, Mastercard)
• MobilePay
• Invoice and installment payment (if available)
• Gift cards (if available)

Payments are securely processed through our partner Paytrail / Klarna / [our own payment service].

All payment transactions are handled via an encrypted connection.

Delivery methods

We offer the following delivery methods:

• Posti parcel
• Matkahuolto local parcel
• Pickup point delivery
• Home delivery (if available)
• Pickup from warehouse / store (if available)

Available delivery methods are shown at checkout.

Delivery times

• Stock products: usually 1–5 business days
• Order products: 5–14 business days
• During peak seasons, deliveries may be delayed

Any exceptions will be communicated to the customer separately.

Delivery costs

Delivery costs are determined by the chosen delivery method and the size of the order.

Costs are displayed at checkout before payment.

Example:

• Parcel delivery from €5.90
• Free delivery for orders over €100 (if available)

Order tracking

Once the order has been dispatched, the customer will receive a delivery confirmation and a possible tracking code by email.

Problems with delivery

If a package is lost, damaged, or significantly delayed, please contact our customer service:

[email]
[phone]

Right of cancellation

Consumer customers have the right, according to the Finnish Consumer Protection Act, to cancel an order placed in the online store within 14 days of receiving the goods.

The right of cancellation applies to unused and essentially unchanged products in their original packaging.

Products without return rights

The right of return does not apply, for example, to:

• Hygiene products with opened seals
• Custom-made products
• Personalized products
• Perishable products
• Digital products delivered electronically

Making a return

Please notify us of your return by email first:

[email]

In the message, please include:

• name
• order number
• product to be returned
• reason for return (optional)

Return instructions will be provided thereafter.

Return costs

The customer is responsible for return costs, unless the product is faulty or otherwise specified.

If the product is defective or there has been an error in delivery, we will cover the return costs.

Refund

After an approved return, the payment will be refunded to the original payment method as soon as possible, but no later than 14 days after the return has been received and inspected.

Defective or incorrect product

If you have received an incorrect or defective product, please contact us immediately:

[email]

Please include:

• order number
• photo of the product
• description of the defect

Unclaimed package

An unclaimed package is not the same as a return or order cancellation. Any returning delivery and handling costs may be deducted from the refunded amount.

Business customers

Orders from business customers are not automatically subject to the 14-day right of return under the Consumer Protection Act.

Contact information

[Company name]
[Address]
[Email]
[Phone]

Last updated

25.4.2026